Your bin may not have been emptied due to one of the following reasons
- the bin was not out for collection
- the bin lid was up
- skips, parked cars or road works were blocking access
- snow, ice or flooding
If your bin was not emptied, and none of the above apply, contact us before 5pm the next working day after your collection was due to take place and we will return to empty your grey bin within two working days.