How to report an issue

If you think there is a risk to safety such as exposed or damaged wiring - call us straight away.
  • Monday to Friday 8am-5:30pm
    ring our Streetcare Hotline: 01204 336600
  • All other times including weekends or bank holidays
    ring Security and Response: 01204 336900

 

 For all non urgent reports including:

  • a faulty street light
  • a lamp not working on an illuminated traffic sign
  • a non-working orange zebra crossing globe (Belisha Beacon)
  • a faulty illuminated keep-left bollard

Report a street light problem

What we need to know

  • the street name
  • a precise location, for example outside of a house number or a shop name
  • the number on the lamp, sign or bollard, usually  a black number on a yellow sticker
  • what the problem is

What happens next

  • you will be given a case reference number
  • we will inspect, arrange a repair, order any additional parts or arrange further work with third parties in an appropriate timescale