How to report an issue

We will only fix damage to adopted roads, you can use the highways register to check if the road or pavement is adopted.

If the damage is on a privately owned the road or footpath, please report this directly to the owner.

Report damage on a road or footpath

Please include details of:

  • the street name
  • a precise location eg outside of a house number or a shop name
  • the estimated size of the problem, including depth

What happens next

  • you will be given a case reference number     
  • we will inspect adopted roads and footpaths within five working days

If there is an immediate risk to safety please contact us immediately

Monday to Friday 8am - 4pm please call our Streetcare Hotline: 01204 336600

At all other times it's 01204 336900