How to report an issue

If there is an immediate risk to safety such as exposed, damaged or potentially live wiring, please ring us straight away.

  • During office hours Monday to Friday 08:00-16:00 ring our Streetcare Hotline: 01204 336600
  • Out of hours, over the weekend or on bank holidays, ring Security and Response: 01204 336900

 For all non urgent reports including:

  • a faulty street light
  • a lamp not working on an illuminated traffic sign
  • a non-working orange zebra crossing globe (Belisha Beacon)
  • a faulty illuminated keep-left bollard

Report a street light problem

What we need to know

  • the street name
  • a precise location, for example outside of a house number or a shop name
  • the number on the lamp, sign or bollard, usually  a black number on a yellow sticker.
  • what the problem is

What happens next

  • You will be given a case reference number
  • We will inspect within 10 working days.  The only exception is when there is an immediate risk to safety, in which case we will inspect within 2 hours.