We will

  • Answer your call within 30 seconds
  • Greet you on your arrival within 15 minutes
  • Reply to your letter within 14 calendar days
  • Acknowledge your email within 24 hours  and reply within 14 calendar days unless we advise a different timescale
  • Provide access to good quality information online
  • Provide access to our services online
  • Respect the confidentiality and privacy security of your information
  • Provide the service in the way you want it including: minicom, website, audio, interpretation, braille and sign language

If we can’t help you, we will advise you of someone who can.