Appealing a complaint decision
If you are unhappy with the outcome of a complaint that you have submitted, you can appeal the decision using the 'Appeal against a complaint decision' form below. An appeal is referred to as a stage two complaint.
Once you have submitted an appeal, this will then be assessed by a member of our complaints team. Once an assessment has been carried out, you will be contacted to confirm next steps.
Before submitting your appeal, please consider:
- Are you dissatisfied with the outcome of your previous complaint or is this a new complaint?
- Why are you dissatisfied with the initial response?
- Which aspects of your complaint do you believe remain unresolved?
- How has this issue affected you?
- What outcome are you seeking?
Appeal against a complaint decision
If you remain unhappy with the outcome following a stage two appeal, please see the Taking a complaint further page.