Neighbour nuisance and anti-social behaviour 

Experiencing anti-social behaviour? We can help. The first step to stopping it is to report it!

Call in confidence on 01204 336500. Lines open Monday to Friday 8am-6pm. If you call out of these hours and leave a voicemail, we will call you back. In an emergency call 999.

Anti-social behaviour includes all sorts of disturbing behaviour which might intimidate you or spoil your quality of life. It is anything which interferes with the peaceful enjoyment of the home and surrounding area.

Examples include:

• Nuisance neighbours
• Abandoned cars
• Vandalism
• Graffiti
• Drunken or rowdy behaviour
• Harassment/intimidation/threats.

Supporting victims and witnesses

Whether you live in your own home, rent your house from a private landlord or a social housing provider, there are a number of tools and powers, services and support that can be used to help to tackle anti-social behaviour.  

Practical support available:  

• Evidence pack to record incidents
• Dictaphones to record incidents rather than writing them down, if you prefer
• One officer to manage your case and update you as often as you would like
• One direct telephone line 01204 33 6500 to report anti-social behaviour on
• Tracked mobile phone to improve your safety (vulnerable victims and witnesses only)        
• Personal alarm if required
• Use of CCTV equipment. 

Other support available:

• Support to help you deal with intimidation
• Emotional support
• A Victims Champion to deal with your case if you are vulnerable.

Bolton’s Anti Social Behaviour Service Standards March 2010

What you can expect

• We will take your complaint of anti social behaviour seriously      
• We will provide you with the name of one officer who will update you throughout your case
• We will offer you an interview within three working days of receiving your report of anti social behaviour
• If the incident occurs over a weekend or a bank holiday, we will provide a dedicated phone line (see right) where you can leave a message, and you will be contacted within three working days. (In an emergency, always call 999)
• We will keep you up to date with progress in relation to your complaint and agree with you how we will do this and how often
• We will offer you a range of practical and emotional support, including support to deal with intimidation, assist you in gathering evidence, and use a range of tools and powers to help resolve your complaint
• Offensive graffiti will be removed within 24 hours if reported to 01204 333 333, or out of office hours to 01204 336 900 (example – racist or abusive graffiti)
• We will ensure that staff have appropriate compulsory training and support including annual ‘refresher training’
• We will ensure that staff work with partner agencies effectively, and keep each other updated on your case.