British Sign Language (BSL) users can now use Convo (formerly known as SignLive) to contact Bolton Council.
Bolton Council delivers a wide variety of services to its residents. We have teamed up with Convo to make these services more accessible to our Deaf and hard of hearing hearing impaired customers.
Convo is a free service that will connect you to a qualified online BSL interpreter. The interpreter will relay the conversation between you and a member of our contact centre team.
You can download the Convo app on your phone or tablet. Alternatively, you can use a web browser by visiting www.convo.io/uk
If this is your first time using the service you’ll need to complete a one-time registration. Once logged in, you can contact Bolton Council for free, through the Community Directory by tapping on Bolton Council and then ‘Call’.
Our opening times are Mon to Friday 8am to 5.30pm – depending on the nature of your call we will transfer you to the relevant person or department – if the person is unavailable – we will email them with your contact details and instructions of how to contact you via Convo. Otherwise we will deal with your query there and then or in some cases arrange to call you back at a time convenient for you. This may be because we are very busy and don’t want to keep you waiting unnecessarily.
For more information, please visit www.bolton.gov.uk or www.convo.io/uk
Convo
We have partnered with online British Sign Language (BSL) interpreting service, Convo.
If you are a BSL user, you can use Convo to connect to us via an Interpreter. Just log in to the Convo app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.
How to access Convo
The first time you use Convo you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
You can access Convo via the app or a web browser. Visit www.convo.io/uk for more information.
For frequently asked questions visit: www.convo.io/uk/support
For any Convo technical issues, please contact: Hello-uk@convo.io