Waiting times
| Key indicator | Standard | Standard attained (April 2025 - March 2026) |
|---|---|---|
| Birth registration/declaration | Within 5 working days | 70% |
| Still-birth registration/declaration | Within 2 working days | 100% |
| Death registration/declaration | Within 2 working days | 100% |
| Marriage/Civil partnership notice | Within 10 working days (or to allow the marriage/civil partnership to proceed at a time and venue of the customers choice) |
95% |
Customer satisfaction
| Key indicator | Standard attained (April 2025 - March 2026) |
|---|---|
|
Customers should be dealt with courteously, with sensitivity and in a personalised manner. To evaluate this and other aspects of service delivery, the customer should be asked a set of questions covering:
|
100% |
Ensure events accurately registered within statutory timescales
This data has been collected from the Registration online (RON) system for monitoring purposes and to identify trends
| Key indicator | Standard | Standard attained (April 2025 - March 2026) |
|---|---|---|
| Births to be registered within 42 days | 98% registered within 42 days of birth | 95% |
| Still births to be registered within 42 days | 98% registered within 42 days of birth | 100% |
| Deaths with MCCD’s to be registered within 5 days of receipt of a certificate from Medical Examiner | 95% registered within 5 days of death | 94% |