Proposal to close rail ticket offices in Greater Manchester, including Bolton

Description

The Rail Industry and Government have announced proposals to close rail station ticket offices or reduce their operating hours. The changes would come into effect over an 18-month period following the conclusion of the consultation process.

Northern proposal:

  • Of the 53 Northern ticket offices, 46 would close and seven will would have reduced hours.
  • For 36 out of the 46 closures, staffing would be retained outside the ticket office, but for only 2 hours per day Monday to Friday; nine would have between 3.5 and 7 hours of staffing; one would have less than 2 hours of staffing.
  • Nationally 1-in-8 tickets are sold via a ticket office. However, for Northern this is higher (1-in-6).
  • Northern’s proposals would also see around 40% of existing staff hours retained

Proposed changes in Bolton

  • Station

    Operator

    Current ticket office arrangements

    Proposed change

    Proposed staffing

    Accessibility

     

    BOLTON

    Northern



    Weekdays: 06:00-21:00
    Saturdays: 06:00-21:00
    Sundays: 08:15-19:45

    Ticket office to stay - reduced hours

    Reduced ticket office hours of:

    Weekdays: 6:00-18:00
    Saturday: 6:00-18:00
    Sunday: 9:00-17:00

    Accesible, has lift, has help point 

    BROMLEY CROSS

    Northern



    Weekdays: 06:50-13:20
    Saturdays: 07:50-14:20
    Sundays: N/A

    Ticket office to close

    Staff on station during the hours of:

    Weekdays: 7:30-9:30
    Saturdays: 10:00-12:00
    Sundays: N/A

    Accessible, no lift, has help point

    DAISY HILL

    Northern

    Weekdays: 6.10am-7.25pm
    Saturdays: 6.10am-7.25pm
    Sundays: Closed

    Ticket office to close

    Staff in station during the hours of:

    Weekdays: 7-9am
    Saturdays: 10am-12
    Sundays: None

    Not accessible, does not have a help point

    FARNWORTH

    Northern



    Weekdays: 06:30-13:30
    Saturdays: N/A
    Sundays: N/A

    Ticket office to close

    Staff on station during the hours of:

    Weekdays: 10:00-12:00
    Saturdays: N/A
    Sundays: N/A

    Accessible, no lift, has help point

    HORWICH PARKWAY

    Transport for Greater Manchester

    NO CHANGE

    LOSTOCK PARKWAY

    Northern

    Weekdays: 6.20am-7.35pm
    Saturdays: 6.20am-7.35pm
    Sundays: Closed

    Ticket office to close

    Staff in station during the hours of:

    Weekdays: 7-9am
    Saturdays: None
    Sundays: None

    Accessible, has a help point
Survey

Survey 

Alternatively write to them at:

Freepost: RTEH-XAGE-BYKZ, Transport Focus, PO Box 5594, Southend-on-Sea, SS1 9PZ

*TfGM would also welcome your feedback they we can incorporate this into their formal response. Please forward any feedback to engagement@tfgm.com

Closing Date
Friday 1st September