7 April 2020

In this response is guidance in relation to transmission of the coronavirus.

It is also crucial that all parts of the transport sector ensure that their services do not contribute to the transmission of coronavirus, so I hope you can help us in reiterating the key Government advice to all your members about the need for robust cleaning regimes for vehicles, and of course for immediate self-isolation for drivers who suspect that they may have contracted this awful disease.

We ask you to share this message across the whole network of drivers and vehicles.

Everyone has a role to play in limiting the spread of coronavirus. Licence holders, including taxi and private hire car drivers, are reminded to follow government advice when it comes to hand washing, including advice on isolation if you have symptoms.

 The following information is advice for taxi drivers from GMRCE:

Guidance for taxi drivers during the coronovirus outbreak

Ask about symptoms before a passenger is picked up.

In line with current guidance people with a new persistent cough or high temperature should stay at home. If potential passengers have symptoms, direct them to NHS 111 and advise them not to make the journey.

Where possible, ask passengers to sit in the back of your vehicle.

Keep your vehicle clean:

  • Regularly clean surfaces, such as card payment devices, steering wheels, handbrake, door handles, and seat-belt buckles with normal cleaning products after picking up each customer
  • Wash hands frequently with soap and water for at least 20-seconds or use a sanitiser gel. If hand sanitiser is not available, a wash station can be set up in your car with basin, soap, water, kitchen towels and plastic bags for waste


Where possible, cashless payments should be set up to avoid cash/change exchange – BACS, telephone or internet card payment, or similar is suggested. These could be taken over the phone or internet when taking the booking. We recognise that this may be more difficult for hackney carriages and if cash is exchanged – hand washing (above) in-between customers is even more important.

Further guidance/links

Public Health England guidance on coronavirus, including links to the package of support available to businesses:

Government support and how to access it:

How your business might be help with the response to coronavirus:

The business growth hub has developed a range of free resources and advice to support businesses, including webinars below:

We know the trade are facing a very challenging and difficult time the and licensing team will do everything possible to support you.