15 July 2020


Please be aware some firms have made face coverings compulsory and are also limiting passenger numbers. Check before you travel and if you are asked to wear a face mask you should do so.

A taxi driver or private hire operator may be entitled to refuse to accept a customer if they are not wearing a face covering.

Guidance on travelling in a private hire or hackney carriage vehicle can be found at

Drivers and Operators

Please make it clear to passengers before they book if face masks are required and if you are limiting passenger numbers in vehicles.

Hackney carriage and private hire drivers should be prepared to remove their face covering so passengers can identify them as the driver displayed on the licence and badge.

Government guidance on face coverings can be found at