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What is the General Data Protection Regulation all about?
How we handle personal data
Your rights to see the information we hold about you
Find out what personal data we hold on you

What is the General Data Protection Regulation (GDPR) all about?  

It gives you rights to access data we hold about you in any form.
It requires us to follow GDPR principles when we handle your personal data.

How we handle personal data  

We follow the principles of the GDPR in handling personal data, for example, we will:

  • Process your data fairly and lawfully, and in a transparent manner
  • Only collect the data we need for that specific purpose and no further processing is done when unnecessary
  • Ensure the data we collect and process is kept to a minimum where appropriate
  • Do our best to ensure it is accurate and up to date. You can help us by telling us about any change of circumstances
  • Keep it no longer than necessary
  • Keep and dispose of it securely

We will only share your personal data with other organisations if it is stated at the point of collection or if it is necessary to fulfil our statutory powers and duties, or to check accuracy, or to prevent and detect crime. We will not share your personal data with other organisations for commercial purposes.

To find out how we process your data for a specific service, please see the privacy notices tab on the left.

We will not use it to market products or services to you without your consent

Your rights to see the information we hold about you  

You have the right to be told what information we hold about you and to be supplied with a copy of it, unless any exemptions apply under GDPR, this is known as a “Subject Access Request”.

There is no charge for your data.

We will provide the data within 30 calendar days.

We may ask you to provide proof of identity before we release the data.
If the documents you require include information about other people (“3rd parties”), we may edit this out.

Find out what personal data we hold on you  

If you want to see information we hold about you, this is called a 'Subject Access Request'.

To make a Subject Access Request, please download and complete the form on the Downloads tab then email it or post it to the address on the form.

It will help us if you can indicate what information you are interested in, or which department may hold the data. If it is not clear to us what you want, we will contact you and ask for more details.

If you have any difficulty in completing the form, please contact the Corporate Information Manager at the address on the Contacts tab.

The Corporate Information Manager

Third Floor

The Wellsprings

Victoria Square



Telephone 01204 331031
Telephone 01204 331398
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