Tell us about your experiences
Bolton Safeguarding Adults Board (the 'BSAB’) wants to hear from you.
'Adult Safeguarding' is the process of working with an ‘adult at risk’ to protect them from abuse or neglect.
If you have recently been involved in a safeguarding enquiry due to concerns regarding your wellbeing or that of an adult at risk who you represent, we would like to hear about your experience and how you were supported so that we can learn from it, and identify how we can make improvements to our safeguarding process.
Why is getting feedback from people with lived experience important?
Your views and feedback are important!
It can provide valuable insight on how we can learn and improve on many different aspects of the safeguarding process, it enables the workforce to learn and reflect on their practice and influences policy decision making to ensure the safeguarding process in Bolton is accessible, effective, streamlined, person centred and more importantly protects individuals from experiencing future harm and abuse.
This feedback will not change the outcome of any safeguarding enquiry and we realise the reason you have gone through the safeguarding process may have been quite upsetting for you and therefore you may be worried talking about it. You will not be asked to explain about what happened to you, we just want to give you the opportunity to tell us what we are doing well and what we could do better.
Who will you speak to?
Someone independent of the safeguarding process will contact you, such as a member of the BSAB or the Board manager.
They will collect the feedback sensitively and you do not have to tell us anything you don’t want to. The person who contacts you will not know the reason for or the details of the safeguarding and will not have access to your personal records.
You may not yet feel you want to talk about your experience yet, in which case, you may prefer to complete a short questionnaire or contact us at a later date.
Important things you should know
- You do not have to agree to take part. It’s OK if you say ‘No’.
- The person getting your feedback does not have access to your personal records and will not know about the safeguarding concerns, so it is up to you want you decide to talk about. We just want to know what was important to you, what went well and not so well and to understand how you found the process .
- Your name will not appear in the feedback. We would like to use your feedback for learning and to improve practice, but if you do not wish your feedback to be shared for this purpose that is also ok.
- The interview can take place at a time and place that is convenient to you.
- You will be requested to sign a consent form if you agree to take part.
Your feedback meeting should take between 30 minutes and to an hour, depending on how much you want to tell us.
If you wish to provide feedback directly, there are number of different ways you can do so including:
If you have been unhappy about the service you have received from Bolton Council or have any Bolton safeguarding issue, please see the Council page How to make a complaint.
