Before you report this problem

If there is an immediate risk to safety such as exposed, damaged or potentially live wiring, please ring us straight away.

  • During office hours Monday to Friday 08:00-16:00 ring our Streetcare Hotline: 01204 336600
  • Out of hours, over the weekend or on bank holidays, ring Security and Response: 01204 336900

What we need to know

  • the street name
  • a precise location, for example outside of a house number or a shop name
  • the number on the lamp, sign or bollard.  Usually this is a black number on a yellow sticker.
  • what the problem is

Please tell us online about

  • a faulty street light
  • a lamp not working on an illuminated traffic sign
  • a non-working orange zebra crossing globe (Belisha Beacon)
  • a faulty illuminated keep-left bollard

 Report a street light problem


What happens next

  • You will be given a case reference number
  • We will inspect within 10 working days.  The only exception is when there is an immediate risk to safety, in which case we will inspect within 2 hours.


The One Stop Shop

Town Hall

Victoria Square


Bl1 1Ru

Telephone 01204 336600
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Opening times

Times are displayed in a 24 hour format.

Open Close
Monday 08:00  17:30 
Tuesday 08:00  17:30 
Wednesday 08:00  17:30 
Thursday 08:00  17:30 
Friday 08:00  17:30 

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