Before you report this problem

  • If the road or footpath is private or owned by an organisation, for example a supermarket, you will need to report the problem directly to the owner.
  • We only fix damage to roads and footpaths that have been adopted as part of a legal agreement. Some streets, particularly some back streets or alleys are unadopted.
  • Find out if a road has been adopted, check the Highways Register

What we need to know

  • the street name
  • a precise location, for example outside of a house number or a shop name
  • estimated size, including depth of the damage

Report damage

 What happens next

  • You will be given a case reference number.      
  • We will inspect adopted roads and footpaths within 5 working days.  The only exception is when there is an immediate risk to safety, in which case we aim to inspect within 2 hours.

If there is an immediate risk to safety

Call us immediately

Monday to Friday 8am - 4pm, call our Streetcare Hotline: 01204 336600

All other times, including bank holidays, call: 01204 336900

The One Stop Shop

Town Hall

Victoria Square



Telephone 01204 336600
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Opening times

Times are displayed in a 24 hour format.

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Monday 09:00  17:00 
Tuesday 09:00  17:00 
Wednesday 09:00  17:00 
Thursday 09:00  17:00 
Friday 09:00  17:00 

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