Before you report this problem

If there is an immediate risk to safety, such as a very large and deep pothole, please ring us straight away.

  • During office hours Monday to Friday 08:00-16:00 ring our Streetcare Hotline: 01204 336600
  • Out of hours, over the weekend or on bank holidays, ring Security and Response: 01204 336900

What we need to know

  • the street name
  • a precise location, for example outside of a house number or a shop name
  • estimated size, including depth of the damage

We only fix damage to roads and footpaths that have been adopted as part of a legal agreement.

  • If the road or footpath is private or owned by an organisation, for example a supermarket, you will need to report the problem directly to the owner.

Find out if a road has been adopted, check the Highways Register


Report damage

 What happens next

  • You will be given a case reference number.      
  • We will inspect adopted roads and footpaths within 5 working days.  The only exception is when there is an immediate risk to safety, in which case we aim to inspect within 2 hours.

The One Stop Shop

Town Hall

Victoria Square



Telephone 01204 336600
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Opening times

Times are displayed in a 24 hour format.

Open Close
Monday 09:00  17:00 
Tuesday 09:00  17:00 
Wednesday 09:00  17:00 
Thursday 09:00  17:00 
Friday 09:00  17:00 

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