What to do if you think the decision about your housing benefit or council tax benefit/support is wrong

If you think the decision we made on your claim is wrong, you can contact us to:

  • Ask us to explain it
  • Ask us to look at the decision again. This is called a reconsider. 
  • Appeal to an independent tribunal to look at the decision

If you would like us to look at the decision again you must contact us or complete the reconsider form within one month of the date on the decision letter . We will look at your award again and write to you with our decision.

Request a reconsider 

If you would like to appeal to an independent tribunal about your housing benefit, or council tax benefit (awards of benefit before 2013) you must complete the appeals form located in the Downloads tab.

If you still disagree with our reconsider about your council tax support (awards of benfit after 2013) decision or we do not respond to you within two months you can appeal directly to the Valuation Tribunal.

Appeal to the Valuation Tribunal

If you have any evidence to support your reconsider or appeal, send it to us.  You may find it helpful to talk to a welfare rights organisation, such as Citizens Advice or the Welfare Rights Service.

Who can make an appeal?

  • whoever made the claim (the  claimant)
  • someone who is appointed by the courts to act on behalf of the claimant
  • someone who we agree can act on behalf of the claimant
  • a landlord – but only about who benefit may be paid to
  • an agent – but only about who benefit may be paid to
  • anyone we ask to pay back an overpayment of benefit

What happens after a housing benefit or council tax benefit appeal is made?

We will look at the decision again if we have not already done this.

If we think the original decision is wrong we will change it and write to let you know. If we decide in your favour, your appeal will stop.

If we think the original decision is wrong but it is not to your advantage e.g. the amount of benefit / support you get remains the same or goes down; your appeal will continue.

Housing Benefits

Bolton Council

Po Box 4

BL1 1RX

Telephone 01204 331590
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