We currently have 3 free e-learning packages available on Safeguarding Adults under the Care Act 2015, Mental Capacity Act and Deprivation of Liberty Safeguards. Find out more.

Who is an adult at risk? (Previously referred to as a vulnerable adult)

Someone over 18 years old who:

  • has needs for care and support (whether or not the local authority is meeting any of those needs) and;
  • is experiencing, or at risk of, abuse or neglect; and
  • as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.  

What is abuse?

Abuse is a violation of an individuals human and civil rights by any other person or persons It may also be a criminal offence. Abuse hurts people in many ways : it can cause fear suffering, injury or even death. Abuse can take many forms It can be obvious but sometimes it is subtle.

Examples of abuse

  • Physical: restraint, over medication, hitting or threatening to hurt someone.
  • Financial: Pressure to change a will, share PIN number, taking or borrowing possessions without the owner’s consent, over charging, pressure selling.
  • Psychological: name calling, discrimination, threats, humiliation, not listening to person wishes.
  • Sexual: touching, marriage or sexual acts without a person’s consent, professionals involved in intimate relationships with their clients.
  • Domestic abuse: controlling, coercive or threatening behaviour, violence or abuse by someone who is or has been an intimate partner or family member. 
  • Organisation abuse: including neglect or poor care within an institution or specific care setting. 
  • Self- neglect: this covers a wide range of behaviour neglecting to care for one’s personal hygiene, health or surroundings and includes behaviours such as hoarding.
  • Modern slavery: encompasses slavery, human trafficking, forces labour and domestic servitude. .

Everyone has the right to live in peace with no fear of abuse!

Who abuses?

Anyone can become an abuser. Most abusers are known by the adult at risk. The abuse can happen anywhere – in the home, in the community, in day or residential care, in hospital or at college. Abusers can be a:

  • family member
  • friend
  • neighbour
  • a paid carer
  • a health or care professional
  • work colleague

Sometimes people are easy targets, but whether abuse is deliberate or unintentional – it hurts!

 I suspect abuse - what shall I do?

  • Always listen carefully
  • Make a note of what has happened or what you are worried about
  • If you are an adult who is being abused, or think you may be, talk to someone you trust or contact us
  • If you are a person a adult at risk trusts to tell about abuse, ask their permission to contact us or the police if a criminal offence is suspected.
  • If you are a paid carer or volunteer tell your manager or another manager in your agency

What happens next?

We will listen and take you seriously. We will help decide which the most appropriate agency to work with you is. We can visit you or the adult at risk and find out what is happening. We will work with you to investigate and establish the facts. If necessary, we can help you to report the abuse to the police or other agencies who may be able to help with an investigation.

Together with other agencies we can make plans to help you feel safer, and improve your wellbeing. If necessary, we can help you to report the abuse to the police. We can help with any communication difficulties you may have because of your disability or illness.

E-Learning Packages

Bolton Local Safeguarding Adults Board (LSAB) has purchased three e-learning training packages on behalf of all its members. The courses are free and available for all levels of staff who work within Bolton Council and external organisations:

  • Safeguarding Adults at Risk Under the Care Act 2015
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards

The package explains and helps improve understanding of:

  • safeguarding adults, aimed particularly at new staff or as a refresher
  • which adults are at risk 
  • what different forms of abuse are
  • where abuse may occur and who may be the abuser
  • when and how to record and report abuse
  • practice and procedures all staff must follow
  • vulnerability and responding to concerns

The e-learning package is simple to follow use a combination of text, images, quizzes and case studies. It will take approximately 1.5 to 2 hours to complete each course but it is flexible and you can re-visit the training at your convenience at the same place you exited.

For each package you have to achieve 15/20 in the final assessment to be able to print off a certificate. The other assessments within the package do not count towards your final score and are there to facilitate your learning not to test you.

To access the courses:

  • Step One - Click on http://www.kwango.com/ 
  • Step Two - Click on the Create an account link.
  • Step Three - Insert your email address (use your work email address or, if you don't have an email address, your first name and surname without any spaces e.g. joebloggs)
  • Step Four - You will need to insert a password
  • Step Five - You will need to reinsert your password 
  • Step Six - You will then be asked to insert the organisational code to obtain the organisational code contact Vanessa Stoneman on 01204 337367 or via email vanessa.stoneman@bolton.gov.uk
  • Step Seven - Click on the submit link

For subsequent visits, simply enter your username and password.  

If you have any queries regarding the e-learning, please email janet.ramsden@bolton.gov.uk 

New E-Learning Packages

Channel e-learning is part of the Government's PREVENT strategy. This e-learning package contains information about the Channel programme and what your duties and responsibilities are.


Here you can find some further information about Forced Marriage

Awareness of Forced Marriage

Bolton Safeguarding Adults Board Procedures Manual

This Manual is the online Safeguarding Adults Procedures used in the local authority area and Safeguarding Adult Board (SAB) of Bolton. The procedures have been revised and agreed by the SAB, as part of the process of converting them into this online facility.

This manual is intended to provide all the guidance needed for staff working to safeguard adults experiencing, or at risk of abuse or neglect including those working in social care services, health, police and other services, and the voluntary sector.

It is also intended to provide information about the process of Safeguarding and Adult Protection to members of the public.

See the BSAB Procedures Manual

Department of health
Useful websites
Disability hate crime
Bolton Council web site

Adult Safeguarding

Telephone 01204 337000 to Report Abuse
Telephone 01204 332032 for Professional Advice
View map

Opening times

Times are displayed in a 24 hour format.

Open Close

Upcoming activities

Upcoming events