What to do if you are experiencing a noise nuisance

First of all you should consider talking to the person responsible for the noise yourself as sometimes the person does not realise they are causing a problem.

If this does not work or you don’t feel able to talk to the person responsible and you live in the Bolton borough you can complete the nuisance pack on the Links tab following the instructions carefully - please note that your complaint will not be logged unless you complete and return the diary contained in the pack.

Upon receipt of the diary sheets the officer dealing with your case will review the information you provide to see if there is likely to be a statutory nuisance and whether it is appropriate for the Council to investigate your complaint further.

When is noise nuisance a statutory nuisance?

Noise nuisance is covered by Part III of the Environmental Protection Act 1990. This law empowers local authorities to deal with noise from fixed premises. Before action can be taken we have to be sure that the noise constitutes a statutory nuisance. This means that we have to prove that the noise is prejudicial to health and/or is causing an unreasonable and persistent disturbance to your lifestyle.

There are a number of different sources of noise pollution and therefore the service is categorised into the following:

  • neighbourhood noise (e.g loud music)
  • commercial/industrial noise (e.g noisy machinery, pubs and clubs)
  • aircraft noise
  • barking dogs

Neighbourhood noise

Excessive noise from neighbours can be frustrating and can cause a lot of unnecessary stress and worry. In many cases, the person making the noise is unaware that they are causing a problem and therefore the problem can be sorted out quite quickly. Where this approach fails we can serve a notice on the offending party requiring them to abate the nuisance. If such a notice is not complied with then legal action can follow.

Commercial noise

Noise from commercial premises is often dealt with in the same way as that from domestic premises.  Construction sites are a very common source of noise pollution. They are often in areas which were quiet beforehand and therefore the noise generated from their activities is very noticeable. In most cases, construction noise is controlled by a restriction on working hours.

Aircraft noise

Aircraft noise is excluded from Part III of the Environmental Protection Act 1990, which means that we have no direct responsibility in relation to noise from aircraft.

Pollution Control Unit

Castle Hill Centre

Castleton Street

Bolton

BL2 2JW

Telephone 01204 336500

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