Bolton’s COVID 19 community support hub

The hub is there to help extremely vulnerable people needing vital help with food, medicine and essential items.

Particularly those who have received letter telling them to shield themselves against Covid-19 such as organ transplant recipients, those undergoing immunotherapy and people with specific conditions.

For help call 01204 337221 (8.30am to 5.30pm Mon – Fri and Sat 9am to 1.30pm) or complete the online Support request form.


How to help safely

If you are helping others because they can’t go out please follow the government advice about to protect them and yourself.

It’s a great thing that you’re doing but please don’t be tempted to take selfies or other photos.

As well as keeping your distance, we also need to keep our vulnerable residents safe from people who might exploit them if they are identified on social media for example.


Childcare and education places for keyworkers

If you are a keyworker and there are no other suitable alternative arrangements, a childcare or education place will be made available.

To access a place:

  1. Speak to your child's current childcare or school and see if they can accommodate your needs
  2. If they are not open or are not able to meet your needs, you can ring the One Stop Shop on 01204 337220 to request support to find a place.

If your child is accessing childcare/school because you are a keyworker, you will need a letter from your manager to confirm your role is covered by the 'key worker' (critical worker) criteria set by the Government.


Bolton College

The first issue of ‘The Bolton Family’, Bolton College’s new e-magazine for Bolton residents, created with Bolton Council has just been launched. 

The magazine is packed full of information such as volunteering and job opportunities, useful contact information, spring cleaning tips, how to succeed with home learning, and book recommendations. You can read the magazine here.


Rough Sleepers

Work is ongoing so all rough sleepers in Bolton are supported with a place to stay during the coronavirus crisis and a £5m fund has been established to help house them across the region.


Bolton at Home

Bolton at Home are providing regular updates on how they are delivering services differently and other ways they are trying to keep people safe. They have provided information on essential services, help for money worries, support for older tenants, emergency repairs, closure of UCAN centres and reception areas, postponed community events, and help for those worried about domestic abuse.

For further information and for advice about paying your rent, please visit their website.


GOV.UK WhatsApp Coronavirus Information Service

A new GOV.UK WhatsApp Coronavirus Information Service has now been launched. The purpose of this product is to combat the spread of misinformation propagated through WhatsApp on an official government channel.  To use the service, members of the public simply add +44 7860 064422 to their contacts and send a WhatsApp message saying “Hi”.


Coronavirus information for children

Alder Hey Children's NHS Foundation Trust has created some information specifically for children to help them understand what coronavirus is, the importance of hand washing and how to stop the virus spreading. Please see a video and factsheet containing the information.


National voucher scheme if you receive free school meals

The Government has issued updated guidance on free schools meals. A national voucher scheme has been set up for those schools that cannot provide pupils with meals or food parcels .


Easy to read guides

Public Health England have put together an easy-read guide to looking after your mind and body during this difficult time.

Similar guides are available for social distancing, staying at home and shielding. If you, or someone you care for, needs help to understand the new measures – then take a look at these clear and simple summaries.


Coronavirus advice in other languages

If you require guidance in another language, independent humanitarian movement Doctors of the World has produced advice in 35 different languages.


Beware of Covid-19 scams

Residents are being warned to be aware of scams connected to the coronavirus. These scams could take many forms - online, doorstep, refund, telephone, donation, counterfeit scams and free school meals e-mail scams. For advice on scams call the Citizens Advice Consumer Helpline on 03454 04 05 06. Report scams to Action Fraud on 0300 123 2040.


Private testing kits not approved

Public Health England is advising people not to buy private testing kits for coronavirus (COVID-19).

There is little information about the accuracy of the tests, or whether either a positive or negative result is reliable.

There are no tests approved for home use and it is illegal to supply such products.


Keeping up to date with immunisations and vaccinations

During the current coronavirus (COVID-19) pandemic it is particularly important that children and families are still vaccinated against serious diseases, such as measles and meningitis.

Babies and toddlers in particular need vaccinations to protect them from many infections including measles, mumps, rubella (MMR), rotavirus, diphtheria, whooping cough, meningitis, polio, tetanus, tuberculosis and more. 

Families and children should continue to receive vaccinations offered through the Childhood Immunisation Programme so that there is no resurgence of these highly infectious diseases in our communities and to protect the most vulnerable.


Reporting of discarded needles

If you see any discarded needles in public places or you are aware of any that require disposing of safely, contact the Sharps hotline number on freephone 0800 731 9835 for a speedy response and advice.

The service is free of charge for any needles found in public places throughout Bolton.


Free Metrolink travel

Some Bolton residents may use the Metrolink to get to work. From Saturday 11 April NHS staff and people working in social care will be able to travel for free on Metrolink to make essential journeys.  For more information please visit the TfGM coronavirus webpage.