Waiting times

Key indicator Standard Standard attained (April 2018 - March 2018) Performance rating
Birth registration/declaration Within 5 working days 96.5% Met
Still-birth registration/declaration Within 2 working days 100% Met
Death registration/declaration Within 2 working days 96.5% Met
Marriage/Civil partnership notice Within 10 working days
(or to allow the marriage/civil partnership to proceed at a time and venue of the customers choice)
100% Met

Customer satisfaction

Key indicator Standard attained (April 2018 - March 2018) Performance rating

Customers should be dealt with courteously, with sensitivity and in a personalised manner. To evaluate this and other aspects of service delivery, the customer should be asked a set of questions covering:

  • Courteousness
  • Accessibility
  • Appointment availability
  • Office accommodation
100% Met

Ensure events accurately registered within statutory timescales

This data has been collected from the Registration online (RON) system for monitoring purposes and to identify trends

Key indicator Standard Standard attained (April 2018 - March 2018) Performance rating
Births to be registered within 42 days 98% registered within 42 days of birth 97% Not met
Still births to be registered within 42 days 98% registered within 42 days of birth 100% Met
Deaths (excluding post mortem and inquest cases) to be registered within 5 days 90% registered within 5 days of death 93% Met

Deaths involving the coroner

Key indicator Standard Standard attained (April 2018 - March 2018) Performance rating
Coroners part A Within 5 days    
Coroners part B (post mortem) Within 7 days    
Deaths after inquest registered on receipt of the coroners certificate 95% registered within 24 hours