How we can help

We can help if you have a problem such as:

  • your claim has been stopped or sanctioned
  • your claim has been refused
  • you have been asked to pay money back 
  • you have been found fit for work

We can help by:

  • pointing you to other sources of help and information
  • asking benefit offices to explain their decisions
  • explaining the law
  • preparing your case
  • representing you at an appeal tribunal

Coronavirus update

In line with governement guidelines. all face to face meetings have been suspended. This means staff will not be able to arrange any interviews or attend tribunal hearings . We will continue to deliver our service by letter, telephone and email. However our service may be reduced if staff are absent from work, or assigned to different duties. If you do need to contact us, we will try and respond to your queries and give you appropriate advice about your individual circumstances. Please use the online referral form.

Citizens Advice are operating a telephone support line 0300 330 9071 , Monday to Friday 10-4pm.

The Town Hall has restricted access so you will not be able drop off any paperwork. If you can scan or take photographs of documents please send these by email to welfare.rights@bolton.gov.uk. This email address is for documents only. We are unable to answer any other queries sent to this address.

We apologise that we are not able to give you our usual standard of service and hope that you will understand that we want to protect staff and customers during this difficult time.