Avoid paying overdue charges
Renewing your items saves you paying overdue charges if you find, for any reason, that you can't bring them back by the return date. Renewals also mean you can keep items for longer than the original three week loan period. So if you haven't finished reading that book you started, don't return it - renew it!
You can renew items for a further three week period, unless they are requested by another customer.
Other ways to renew include:
- in person at any library
- by telephone
- by post
- by email
You may renew items twice. After this time you must return the item to the library so that we can see it. If you still wish to borrow the item then, assuming it has not been requested by another customer, you can borrow it again.
24 hour Automated Information and Renewals Service
If you have a touch tone telephone, you can ring our 24 hour automated Information and Renewals Service (see the contact information on this page).
This service gives details about library opening hours, a general overview of library services in Bolton and information about how to renew items you have on loan. In addition, you can check your account. For example, hear a list of items you have on loan or have reserved.
In all cases you will need to quote your library card number which is underneath the barcode on your library card. If you have a smartcard your library number will be written on the back.
Renewing Audio-Visual items
Items such as CDs and DVDs, can be renewed if not required by other customers, but will incur a further hire charge at the rate of the original loan. Any fines, or hire charges for renewal of audio visual items, are payable on your next visit to the Library.
Overdue items will incur a fine up until the time they are renewed or returned. Any fines, or hire charges for renewal of audio visual items, are payable on your next visit to the Library.
Reservation and Overdue Notifications by Voice or Text Message
Did you know that we can send you a text or voice message to tell you if your items are overdue or if you have any reservations awaiting collection? If you have a mobile phone, you can choose to be notified by text message. If you have a land line, our system can contact you with an automated voice message.
To take advantage of this new service, please ask about our telephone messaging service on your next visit to the library.
Please note that final overdue notifications will continue to be sent by post. Customers without a telephone will continue to receive all notifications by post.