We will

  • answer your call within 30 seconds
  • greet you on your arrival within 15 minutes
  • reply to your letter within 14 calendar days
  • acknowledge your email within 24 hours and reply within 14 calendar days, unless we advise a different timescale
  • provide access to good quality information online
  • provide access to our services online
  • respect the confidentiality and privacy security of your information
  • provide the service in the way you want it including: minicom, website, audio, interpretation, braille and sign language

If we can’t help you, we will advise you of someone who can.