If you are worried about a child please click on the following links:

How can you protect children and where do you fit in?
Whose responsibility is it to protect children?
Which children are in need of protection?
What should I do if I think a child may be in need of protection?
Contacts if you are worried about a child
Other useful numbers

How can you protect children and where do you fit in?

What do children need from their parents?

  • Love
  • Security
  • Trust
  • Warmth
  • Food
  • Adequate clothing
  • Confidence to know their parents and carers will not harm them

Family and Friends Care policy

The Family and Friends Care Policy describes how we will assess and provide help to family and friends who care for children who cannot live with their birth parents. 

Ensure that anyone working with children or their families knows about the safeguarding children - online training (it'll help you recognise and respond to any concerns about the welfare of a child).

Whose responsibility is it to protect children?

It is everybody’s responsibility from:

  • Health workers
  • Police
  • Neighbours
  • Families
  • Education
  • Probation
  • Community
  • Nursery
  • Children’s Services
  • Courts
  • Friends
  • AND YOU!

Which children are in need of protection?

A child in need of protection is a child who is suffering harm or who is vulnerable to mistreatment and neglect, which in turn may lead to their health, development and happiness being badly affected.

These children need your help.

What should I do if I think a child may be in need of protection?

It is important that you contact someone to talk to about your worries. This could be a social worker, health visitor, teacher, doctor – anyone who you feel may be able to help. They will listen.

Who should I contact?

Some useful addresses and telephone numbers are listed below – if possible contact your local Children’s Services Referral and Assessment team, details below or email boltonsafeguardingchildren@bolton.gov.uk

In an emergency please contact the police.

Do I have to give my name?

No – You can report anonymously. However, leaving your details in strictest confidence can help everyone concerned – especially the child or young person you are worried about.

What happens next?

  • Someone will follow up each report where it is believed a child may be in need of help, support or protection
  • If necessary, social workers will talk with the child and family to hear what they have to say
  • They will talk to people who know the child such as schools, or nurseries, to hear their views

After this, several things could happen:

  • Whatever happens we will continue to be helpful to the child and support will be offered if needed
  • We will try and get the right service to the child and family
  • If the child is suffering or is likely to suffer harm, a full Child Protection Inquiry will take place

Contacts if you are worried about a child

If you are worried that a child may be being abused or neglected then please take action.  In an emergency call 999 or you can contact Bolton’s Multi-agency Screening and Safeguarding Service (MASSS), previously Referral and Assessment Teams on one of the numbers below:

•01204 337729                                    
•01204 337730
•01204 331505
•01204 337408
•01942 634625
•01942 634587

The above numbers are office hours only – 9.00am-5.00pm.

For non urgent matters, you can also contact the service via email - R&A@bolton.gov.uk or GSMR&A@bolton.gcsx.gov.uk.


 Out of Hours Contact    Telephone                        
Emergency Duty Team  6:00pm to 8.45am and Weekends                           01204 337777
NSPCC 24 hours  7 days per week 0808 800 5000
Childline 24 hours  7 days per week 0800 1111

Other useful numbers:

Free legal advice on English law and policy affecting children and families

Team areas and their contact details are on the information tab, use the below out of hours contact number for emergencies only

Telephone 01204 337777 (Emergency out of hours)
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