The winners of this year’s staff awards, at Bolton Council, have been announced.
The Bolton’s Best awards celebrate the work staff do to improve the quality of life for everyone in the Bolton family. It is sponsored by the Bolton Whites Hotel and IT supplier, Agilisys to cover the costs of running the awards.
Staff and members of the public voted for the winner of the Best Customer Care category.
The Best Customer Care 2015 award, supported by the Bolton News, recognises those who make a difference to the people of Bolton.
The award was won by Mark Crowder who was nominated for helping to save someone’s life while he was at work.
Mark works as an NVQ Lead Administrator in Business Support for Children’s and Adult Services.
It was the day after last year’s Bolton's Best awards, that Mark spotted a man in a high visibility jacket walking along the railway track next to the Castle Hill centre. He noticed it was the wrong colour jacket for the railways.
When the man began to climb up the signal, Mark told colleagues to ring the police and ran out in driving rain to talk to the man, and try to persuade him to come down. The man, said he wasn't happy and wanted to harm himself.
Thanks to Mark's quick thinking and prompt action, a message was sent to the driver of an oncoming train, which was stopped just metres from the signal the man had climbed, averting a potential disaster. When the police arrived, they and Mark managed to get the man to safety.
Mark said: “I have to confess it was a bit of shock to be nominated for this year’s Best Customer Care Award. I would like to thank all the staff at Bolton Council, my Family and Friends and members of the public who took the time to vote for me.
“On the day in question I recognised that the high visibility jacket the person was wearing didn’t match the colour of the usual railway workers’ jackets so immediately knew this wasn’t normal. I just did what anyone would have done.
“Winning one of the Bolton’s Best awards is a marvellous feeling, I feel very proud to be from Bolton.”
The winners of the other seven categories, chosen by a judging panel, are:
Efficient and Business like winner: Michelle Tiffin for her work in raising sponsorship
Lifetime Achievement winner: Denise Luczka for her career spent working to improve the lives of young people
Best Manager winner: Gillian Spencer, manager of Mayor Street Children’s Home
Best Team winner: Building Support Officers for their support during the accommodation changes
Best Team Member winner: Katie Domi for all her support to staff in children’s centre
Partnership Working winner: Urgent Care Team for their work with patients when they are ready to leave hospital
Best Young Worker winner: James Williams, IT and Technical Apprentice for Waste and Recycling and the School Meals services.