Warning on computing scam 

16/05/11
Bolton town hall
Council warns of computing scam

Bolton Council's Trading Standards team is warning residents about a new telephone scam which is being carried out in the borough.

Bolton residents have received a number of calls from people claiming to be from Microsoft.

The caller asks if the resident's computer is running slow and may say this is because it’s infected with a virus. The caller then says ‘the problem’ can be fixed if the resident logs onto their computer and follows the caller’s instructions.

The caller will recommend the resident buys software and asks for credit card details but this is a scam.

Not only will they be buying unnecessary software, the software could delete their files, disable their own anti-virus software and give the caller access to their computer. On top of that, the caller will also have their credit card details.

Trading Standards advise that most computers will run slower than when first bought and this is not unusual. They are advising residents to ignore the caller and put the phone down.

Bolton Council’s Executive Member for Housing, Neighbourhoods and Regulation, Councillor Nick Peel, said: "This scam could end up with people handing over their credit card details, as well as buying software which damages their computer.

“No reputable company would phone out of the blue offering to fix your computer and we would advise any resident who receives a call like this to put down the phone."

For more information on scams in general and what to watch out for, visit the Consumer Direct website or call 08454 04 05 06.

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Media contact
Karen Spibey
01204 332064
Further details
Consumer Direct
08454 04 05 06