Vote for Bolton’s Best 

Best Customer Care 2014 winners
Winners of the 2014 award were the Home Support Re-ablement Team which helps people get back on their feet and live independently

You can now vote for the winner of the Best Customer Care award, supported by the Bolton News.

More than 180 nominations have been received for the eight categories for this year’s awards. The awards celebrate and reward the work staff do to improve the quality of life for everyone in the Bolton family.

Last year’s winners came from across the council – from care staff to a road worker, an apprentice in digital and web technology to someone raising money for charity by making dolls and jewellery.

The finalists for the Customer Care award can be found below.

Voting by email

You can vote for the Best Customer Care winner by emailing and sending us the name of your choice.

Voting by form

You can also vote using the enclosed form and sending it to:

Organisational Development Team, Room 1-18, Castle Hill Centre, Bolton, BL2 2JW.

The deadline to get your votes in is 5pm Friday 20 November. Anyone is eligible to vote, but only once. Votes will then be counted and the winner will be announced at the awards ceremony on Wednesday 9 December.

The finalists for this award are:

Street cleansing and litter picking

The nominator said:

"The team who on a daily basis, in all weathers, keep our streets clean, I feel deserve the Best Team category award, as the work they do often just gets taken for granted. Every day on my way into work I regularly see certain members of the team who are very hardworking and are always pleasant. They represent the council in a positive manner and I imagine they don't get much thanks for the work they do.”

Mark Crowder, Lead Administrator, Children’s and Adult Services

Mark was nominated for helping to save someone’s life while he was at work.

The nominator said: “The day after Bolton's Best 2014, Mark spotted a man in a high visibility jacket walking along the railway track next to Castle Hill Centre. He noticed it was the wrong colour jacket for the railways. When the man began to climb up the signal, Mark told colleagues to ring the police and ran out without a coat in a gale and driving rain to talk to the man, and try to persuade him to come down. The man, who had special needs, said he wasn't happy and wanted to kill himself. Thanks to Mark's quick thinking and prompt action, a message was sent to the driver of an oncoming train, which was stopped just metres from the signal the man had climbed, averting a potential disaster. When the police arrived, they and Mark managed to get the man to safety.”

Dawn Holton, Customer Services Manager

The nominator said:

“I am nominating Dawn and her small but very efficient and effective team for the outstanding work they have done over the last 2 years in managing the move of customer services to the council's new One Stop Shop. This work has been completed in addition to the day job where Dawn manages over 30 services.

“To support the delivery of the council's priorities to become a digital council we will have over 30 self-service portals in the One Stop Shop where customers can access over 150 transactions online. The new One Stop Shop is certainly something that we can all be proud of.”

Bolton Whites Hotel  and the council's IT partners, Agilisys are sponsoring this year’s Bolton’s Best awards.

The winners will be announced in December


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