One Stop Shop move 

Town Hall

From the end of September, Access Bolton will be temporarily moving some of its services from the One Stop Shop in the Town Hall.

Some services will be moved to the Central Library while the ground floor of the town hall is modernised.
In the town hall, staff will still be on hand to help customers, and determine which area will best deal with their enquiry; the self-service, telephones and kiosks in the town hall will remain open and supported by council staff and Cashiers, Licensing and Planning, and Building Control customers will still be served from the One Stop Shop.

In the library, enquiries to other services will temporarily move to the Central Library and extra enquiry desks and self-service kiosks will be installed. The Access Bolton telephone service will be open and operate as normal.

Back office staff will move from this week with services in the library open from September 30.

The redevelopment of the Town Hall is part of a rationalisation programme, which aims to move more council staff into the building, meaning the number of people who can work in the building will double to around 900. This will enable the council to dispose of other buildings, as well as saving running costs of £1m every year. This will go towards the council’s saving requirements.

Internal demolition and construction work is currently taking place within the town hall with the most of the building sealed off.

The refurbishment involves creating large open-plan office spaces and doubling the number of staff able to work in the building. It also involves improving the working environment and upgrading infrastructure. Extra space and better facilities in the town hall will mean the council will not need to use as many separate office buildings. It will also aim to improve the range of services that will be offered at the One Stop Shop. The refurbishment of the Town Hall will also protect Bolton’s key civic building for years to come.

Councillor Cliff Morris, Leader of Bolton Council said: “We are committed to keeping the One Stop Shop open, however, some services have to be relocated temporarily to the library. Whilst this may be a small inconvenience, it will allow us to refurbish the One Stop Shop and create a better facility for residents when the building reopens.”


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Joanne Cooke
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