The new One Stop Shop is opened by the Mayor of Bolton, Cllr Carole Swarbrick; the Leader of the Council, Cllr Cliff Morris, and Chief Executive, Paul Najsarek
Bolton's new One Stop Shop, has officially opened.
The new look One Stop Shop is now accessible to the public from the West Entrance of the Town Hall on Le Mans Crescent.
The previous facility offered limited computer access and more face-to-face contact, whereas the focus of the new service is to provide self-service technology and support to enable customers to complete transactions independently.
The core purpose of the One Stop Shop is to allow people to access council and other services directly in a central location. Customers access the One Stop Shop for a variety of reasons ranging from a quick query to a serious issue.
When customers enter the new facility, they will be greeted by a member of staff and guided to use one of the self-service check-in terminals. This self-service option will issue a ticket and instructions for both appointments and drop-in customers. Customers will be able to track the progress of their ticket through large wall screens, and this will indicate to them where their ticket is in the queue.
There will also be a number of computer terminals, where customers will be supported by members of staff to complete their own online transactions, such as paying council tax, searching for a job, applying for benefits and looking for a home.
The One Stop Shop has also been expanded to house a number of other council services including taxi licensing, the Workshop for those seeking employment and Housing Services. The registrars department has also moved from Mere Hall to the One Stop Shop in order to allow people to register births, deaths and book their civil services here also. These teams were previously located at various council buildings across the centre of Bolton, but locating them all in one central location will allow residents to access several services at once.
Leader of Bolton Council, Cllr Cliff Morris, said: “I’m delighted to open this new One Stop Shop, which brings together more council services than ever for the people of Bolton.
“As part of our commitment as a council to provide services for the most vulnerable, members of staff provide a cheery welcome and help for those residents who need it. However, there is also a computer area for residents not in need of as much help to use our website to report issues and carry out transactions.”