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Bolton's Best 2016 Sponsored by AGILISYS and Bolton WHITES

Voting has now closed and the winners will be announced on Tuesday 6 December.

The finalists for this year’s Best Customer Care award have been announced.

The council’s Bolton’s Best staff awards celebrate the work council staff do to improve the quality of life for everyone in the Bolton family.

There are eight other categories and the winners will be announced in December. The awards are sponsored by Bolton Whites Hotel and IT supplier Agilisys.

The Best Customer Care Award honours the person, team or project that has gone the extra mile to deliver outstanding service to customers. The finalists are:

• Heaton Fold Garden Centre

Heaton Fold Garden Centre is a small horticultural and retail venue established to support the adult learning disabled community in Bolton by providing practical work experience and training for adults with a learning disability who want to work.

Heaton Fold provides a safe and supportive working environment and students placed at the centre participate in the regular work activities under the support and guidance of the staff.

The team work within the community and pride themselves on providing high quality and colourful displays of summer and winter bedding, hanging baskets and flowering troughs for Bolton Town Centre and outlying districts of the borough as required by the council and its voluntary sector partners.

All the staff are trained as Dementia Friends, which further demonstrates their willingness to put the customer first. The team are proud of the garden centre and are constantly looking for ways to improve and develop for the benefit of their students and customers.

• Hate Crime campaign – Be Safe Partnership

The new hate crime strategy aims to tackle hate crime and increase confidence amongst victims in reporting these crimes, following the government guidelines of ‘Challenge It, Stop It, Report It’.

As part of the strategy there are targeted awareness programmes and training programmes for schools and community groups, to encourage people to recognise hate crime and challenge it. The partnership is developing and promoting a range of ways for people to easily report hate crime and hate incidents, as well as providing support to victims who do report crimes.

The partnership aims to take effective action against perpetrators by developing a joint response, as well as raising awareness of successful actions and prosecutions against perpetrators of hate crime.

The partnership is also providing one-off grants, administered through Bolton CVS, to local voluntary and community groups to undertake an activity or hold an event to raise awareness of hate crime during Hate Crime Awareness Week.

• Bridges Family Support

The service offers short breaks to young people with a range of disabilities and provides invaluable support to the families who make use of this service.

The Care Quality Commission (CQC) rates the service as 'outstanding' and in particular has praised it for being well-led and safe.

Short breaks are available to disabled young people in Bolton aged 0 to 18, and their families, and have two main aims. They provide a break from caring to support a parent or carer to continue to look after their child in the long term; and to enable disabled children to participate in safe, fun and interesting activities.

As part of the CQC inspection, service users and their families said they received fantastic support and staff where reliable and kind.


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