Has a member of council staff given outstanding service?
Or gone beyond the call of duty to help the public?
Around 330 nominations have been received for the eight categories for this year’s Bolton’s Best awards and the public can vote for the winner of the Best Customer Care category. The finalists can be found below. Council staff will also be voting for the winner of the Best Customer award. You will be able to vote via email or form.
Bolton Whites Hotel (formerly De Veres) and the council’s IT partners, Agilisys are sponsoring this year’s Bolton’s Best awards, covering the costs.
Voting by email
You can vote for the Best Customer Care winner by emailing email@example.com and sending us the name of your choice.
Voting by form
If you manage staff without access to the intranet they can vote using the enclosed form and sending it to: Organisational Development Team, Room 1-18, Castle Hill Centre, Bolton, BL2 2JW.
Anyone is eligible to vote, but only once and voting closes at 5pm on Friday 26 November. Votes will then be counted and the winners will be announced at the awards ceremony on Wednesday 10 December.
Best Customer Care award, supported by the Bolton News – for the person, team or project that has gone the extra mile to deliver outstanding service to customers.
1. Building Support Officers
The Building Support Officers, (formerly the porters) where nominated by Befriending Refugees and Asylum Seekers charity for the help they have given. The nomination said:
“I feel all the above porters deserve this award as they went out of their way to help us; they were professional, approachable and very efficient. They understood our needs and were always a pleasure to deal with. On one occasion they even worked through their lunch to help us out. I feel that often this type of role is underrated and overlooked – you have an excellent team who were delightful to deal with and I hope they get the recognition they truly deserve as have definitely improved the quality of life for everyone within BRASS (Befriending Refugees and Asylum Seekers).”
2. Furnished Tenancy Team
The Furnished Tenancy team helped Revenues and Benefits with setting up the Local Welfare Provision scheme in Bolton. Local Welfare Provision is a local scheme which helps people who have an unexpected emergency or crisis, or need help to live independently in the community. The timetable was extremely tight and the implications for not delivering would have impacted greatly on some of the borough's most vulnerable residents.
Through the dedication of the team and their willingness to go that extra mile and through a lot of very hard work with suppliers and procurement colleagues more than 1300 residents have benefited from furniture provision support and access to financial advice and loan facilities to assist in times of crisis and need.
3. Halliwell Ucan Team
Halliwell Ucan centre provides a whole range of services for the local community: health advice; courses in computing skills; exercise classes, children’s activities; help with looking for jobs; advice about managing your money; a Neighbourhood Library Collection Service; advice if you are experiencing problems with anti-social behaviour or concerns about your neighbourhood; a free to call local authority offices, benefit agencies and job seeking related enquiries, and much more.
The team received the most nominations from members of the public with 54 submissions and its testimony to their hard work. Comments from nominators included: “The staff and volunteers of Halliwell UCAN Centre work together to form a warm and welcoming environment for local residents and service providers such as Citizen's Advice Bureau and National Careers Service. The staff provide a welcoming smile and deal with problems such as environmental issues, community safety, police issues and health issues. I attend the centre one day per week to deliver the National Careers Service and the staff and volunteers have made me very welcome and they actively promote their service and encourage customers to use the service to help them improve their lifestyle and move to healthier living.”
4. Home Support Re-ablement Team
The team works together to provide services to enable anyone over 18 years and with care needs to live independently within their own home.
They provide support to people who have a physical or mental illness, injury or disability so they may recover their ability to live independently in their own home, either with training, equipment, or ongoing support. They provide a flexible, high quality service designed to meet a person’s specific needs, for example if they are being discharged from hospital.
They go above and beyond the needs of the service, work extremely hard, to make sure all clients are met with their required needs 365 days of the year.
In winter the team go out through all kinds of weather, and when any major event is on in Bolton and roads are closed, they look for alternative routes, which adds to the pressure as clients have specific times that have to be met.