More than 300 nominations have been received for the eight categories for this year’s awards and you can vote for the winner of the Best Customer Care category.
The finalists for both awards can be found below. Council staff will also be voting for the winner of the Best Customer award. You will be able to vote via email or text message.
Voting by email
You can vote for the Best Customer Care winner by clicking here and sending us the name of your choice.
Voting by text
You can for your choice by text. Sending a text vote costs the same as your standard network charge. Only one text per phone number will count for each award, but you will be charged for each text you send. You will not receive a confirmation reply – this is to keep costs to a minimum.
To vote for the Best Customer Care award, text CUSTOMER followed by a space, followed by the number of the nominee you wish to vote for to 82055.
Anyone is eligible to vote, but only once and voting closes at 5pm on Friday 15 November. Votes will then be counted and the winners will be announced at the awards ceremony on Wednesday 11 December.
Best Customer Care award, supported by the Bolton News – for the person, team or project that has gone the extra mile to deliver outstanding service to customers.
1. Ann Brown, Blackrod Library Manager
Nominated for the work she does supporting the Blackrod Scarecrow Festival including opening the library as a centre on a voluntary basis for the community to use. Ann’s personality always shines through, her customer care, and enthusiasm exceeds second to none in creating a liaison between the library and the members of the community.
2. Housing and Disability Group Team
Nominated by the New Openings group. The team makes sure that people with disabilities are not only listened to, but stay active and central in identifying and monitoring goals and outcomes. They do not wait for disabled people to come to them, but go out and ask disabled people and their carers what they need, then work towards meeting those needs.
3. Local Scheme Award team
Nominated for their work in taking over the ‘Social Fund’ from the government’s Department for Work and Pensions to support residents in times of crisis. Their average response to the claims made is just a few hours, providing heat, light, food and furniture for some of Bolton's most vulnerable citizens.
4. Recycling officers Mark Buckley, Chris Neal, and Wayne Roper
Mark, Chris and Wayne were seconded from the crews to recycling officers and have provided valuable knowledge. They have audited waste and recycling facilities at flats and apartments to prepare them for bin changes. They have worked very closely with other departments and organisations to assist in a smooth implementation.