Bolton's Best 2016 

Best Customer Care 2016 winner - Bridges Family Support
Bridges Family Support receive their award from Bolton News editor Ian Savage

The winners of this year’s Bolton’s Best awards have been announced.

Residents and council staff were able to vote for the winner of the Best Customer Care Award, which is supported by the Bolton News. The award is for the person, team or project that has gone the extra mile to deliver outstanding service to customers. It recognises those who make a difference to the people of Bolton.

This year’s winner is Bridges Family Support Services, which offers short breaks to young people with a range of disabilities and provides invaluable support to the families who make use of this service.

The managers and staff are extremely committed to managing the health and support needs of our most vulnerable families in their home.

The Care Quality Commission (CQC) inspected the Bridges Family Support service last summer and rated it as ‘outstanding’, the first time such a judgement has been made.

The management were described as approachable by staff, families and other agencies and health care professionals.

And service users and their families said they received fantastic support and staff were reliable and kind.
The Best Customer Care award was one of 10 awards presented yesterday at a ceremony hosted by sponsors Bolton Whites Hotel. The council’s IT supplier, Agilisys has once again agreed to be a sponsor enabling the council to cover the costs of running the awards.

The other winners were:

Innovation, Improvement and Sustainability

Early Intervention Team
The team works to help older adults overcome any problems and issues relating to their health and wellbeing by engaging them with other community services. 

Lifetime Achievement

Norma Rutherford
Norma has been at the council for more than 20 years organising a whole programme of successful events from the Christmas Lights Switch On, events celebrating the Millennium, and Bolton Food and Drink festival.

Best Manager

Amanda Daniels
Assistant Service Manager, Jubilee Day Centre

Parents and carers as well as other co-workers and agencies find her very approachable and very efficient when dealing with any concerns that may arise.

Best Team

Community Housing Managers

The team responds positively to whatever is asked of them, have a ‘can do’ approach, support each other to provide a variety of housing related services to some of the most vulnerable, complex and difficult to engage members of our community.

Best Team Member

Debra Malone, Consultant in Public Health  
The Director of Public Health role is now shared with Salford, but it was felt there would need to be someone within the team who could deputise for the Director on the days when he couldn’t physically be present. Debra has stepped into this role and worked tirelessly to help reform the public health team and manage the challenges to the budget.

Partnership Working

Multi-agency Screening & Safeguarding Service
Social workers and police officers work side by side to ensure child protection investigations and decision making happens in a timely, consistent and effective manner.

Best Young Worker

Katie Barnes
Katie is a Saturday Assistant for Bolton’s Library and Museum Services and her role is to support the regular staff on what is usually the busiest day of the week for the service.

Unsung Hero

Security and Response
Officers work hard behind the scenes, when offices are closed, acting as a front line response for the whole council both via telephone and dealing with alarms and key holding duties, 365 days a year 24 hours a day, including all the bank holidays and Christmas and New Year.

Best Employability Student

Saqib Patel
Bolton Employability is a partnership between business and education. The goal is to provide work placements for young people with disabilities leading to competitive employment.

Saqib is on work placement with Staples.
He assists in the sign and poster department, producing signs to customer orders. He has excellent communication skills when working with a variety of different people. He has always been willing to get stuck into any job that he has been asked to carry out, and always works conscientiously and enthusiastically. Saqib is reliable, honest, mature, cheerful and hard working.




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Bolton's Best
01204 333333