Bolton’s Victims Champion has won an award at the Social Landlords Crime and Nuisance Group ‘Delivering Results’ Awards 2011.
Antisocial Behaviour Victims Champion Vicky Mulvaney, employed by Contour Homes, scooped the Best Practice prize.
The Victims Champion project was set up last August as part of a new initiative designed to provide intensive support services to vulnerable victims of anti-social behaviour.
Vicky said: “It was a fantastic feeling to win this award, particularly as we faced such stiff competition from across the UK.
“The award is testament to the fabulous partnership approach we have in Bolton and proves that when service providers work together and offer a seamless approach to this particular problem, we can get results.”
Vicky and her small team of volunteers are based in a shared office with Greater Manchester Police and Bolton Council.
The project worked with 82 victims in its first year and has helped to dramatically increase the confidence and service offered to victims of antisocial behaviour across the borough.
Bolton Council’s Executive Member for Cleaner, Greener, Safer, Councillor Elaine Sherrington, said: “Victims can be severely affected by antisocial behaviour so to have a dedicated project that brings services together that help the victim is an important part of how we tackle antisocial behaviour in the borough.
“This national recognition is testament to the dedication that Vicky, her team of volunteers, and all the agencies involved have put in process to improving people’s lives.”
One crucial element of the project’s success has been the introduction of an Antisocial Behaviour Risk Assessment Conference, which has been Vicky’s main vehicle to bring in agencies and to establish an action plan, centred on the needs of the victim.
Divisional Commander for Greater Manchester Police’s Bolton Division, Chief Superintendent David Hull, said: “Antisocial behaviour can make people’s lives a misery and for some it can even make life unbearable. This excellent new partnership approach allows us to identify victims who are suffering the most and are at most risk of harm.
“By sharing information and joining together to support the victim and tackle those responsible, we can make a real difference.”
Neil Kenyon, from Contour Homes, added: “There was no precedent for the service and so she had to design the entire process from start to finish.
“She then tirelessly promoted the role to ensure she became an integral part of anti-social behaviour management across all housing tenures and within all agencies working in the Bolton area. This recognition is very well deserved.”