We currently have 3 free e-learning packages available on Safeguarding Adults at Risk, Mental Capacity Act and Deprivation of Liberty Safeguards. Find out more.

Who is a vulnerable adult?

Someone who is over 18, who may not be able to take care of themselves or protect themselves against significant harm. They may already be receiving services because of disability, age or illness, or they may want to ask for services.  

What is abuse?

Abuse is a violation of an individuals human and civil rights by any other person or persons It may also be a criminal offence. Abuse hurts people in many ways : it can cause fear suffering, injury or even death. Abuse can take many forms It can be obvious but sometimes it is subtle.

Examples of abuse

  • Physical: restraint, over medication, hitting or threatening to hurt someone. Recognisable by the presence of cuts, bruises, scalds, fractured bones .
  • Financial: pressure to change a will, share a PIN number, taking or borrowing possessions without the owners consent, over charging, pressure selling. Recognisable by decreased standards of living, unpaid bills, no reliable account system.
  • Psychological: name calling, discrimination, threats, humiliation, not listening to persons wishes.
  • Sexual: touching, marriage or sexual acts without a persons consent, professionals involved in intimate relationships with their clients.
  • Neglect and Acts of Omission: being denied access to friends, health care, facilities to enable independence and choice, Not being fed adequately, poor personal care. Recognisable by poor living environment, person being left dirty.

Everyone has the right to live in peace with no fear of abuse!

Who abuses?

Anyone can become an abuser. Most abusers are known by the vulnerable adult. The abuse can happen anywhere – in the home, in the community, in day or residential care, in hospital or at college. Abusers can be a:

  • family member;
  • friend;
  • neighbour;
  • a paid carer;
  • a health or care professional;
  • work colleague.

Sometimes people are easy targets, but whether abuse is deliberate or unintentional – it hurts!

 I suspect abuse - what shall I do?

  • Always listen carefully
  • Make a note of what has happened or what you are worried about
  • If you are an adult who is being abused, or think you may be, talk to someone you trust or contact us
  • If you are a person a vulnerable adult trusts to tell about abuse, ask their permission to contact us or the police if a criminal offence is suspected.
  • If you are a paid carer or volunteer tell your manager or another manager in your agency

What happens next?

We will listen and take you seriously. We will help decide which the most appropriate agency to work with you is. We can visit you or the vulnerable person and find out what is happening. We will work with you to investigate and establish the facts. If necessary, we can help you to report the abuse to the police or other agencies who may be able to help with an investigation.

Together with other agencies we can make plans to help you feel safer, and improve your wellbeing. If necessary, we can help you to report the abuse to the police. We can help with any communication difficulties you may have because of your disability or illness.

E-Learning Packages

Bolton Local Safeguarding Adults Board (LSAB) has purchased three e-learning training packages on behalf of all its members. The courses are free and available for all levels of staff who work within Bolton Council and external organisations:

  • Safeguarding Adults at Risk
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards

The package explains and helps improve understanding of:

  • safeguarding adults, aimed particularly at new staff or as a refresher
  • which adults are vulnerable
  • what different forms of abuse are
  • where abuse may occur and who may be the abuser
  • when and how to record and report abuse
  • practice and procedures all staff must follow
  • vulnerability and responding to concerns

The e-learning package is simple to follow use a combination of text, images, quizzes and case studies. It will take approximately 1.5 to 2 hours to complete each course but it is flexible and you can re-visit the training at your convenience at the same place you exited.

For each package you have to achieve 15/20 in the final assessment to be able to print off a certificate. The other assessments within the package do not count towards your final score and are there to facilitate your learning not to test you.

To access the courses:

Step One - Click on http://www.kwango.com/ 

Step Two - Click on the Create an account link.

Step Three - Insert your email address (use your work email address or, if you don't have an email address, your first name and surname without any spaces e.g. joebloggs)

Step Four - You will need to insert a password

Step Five - You will need to reinsert your password 

Step Six - You will then be asked to insert the organisational code to obtain the organisational code contact Vanessa Knowles on 01204 337367 or via email vanessa.knowles@bolton.gov.uk

Step Seven - Click on the submit link

For subsequent visits, simply enter your username and password.  

If you have any queries regarding the e-learning, please email janet.ramsden@bolton.gov.uk 

Department of health
Useful websites
Disability hate crime
Bolton Council web site

Safeguarding Adults

Farnworth Town Hall

Market Street




Telephone 01204 337000 - postcode areas: BL3, BL4, BL5
Telephone 01204 333410 - postcode areas: BL1, BL2, BL6, BL7
Telephone 01204 337777 - Emergency out of office hours
Fax 01204 337779
View map

Opening times

Times are displayed in a 24 hour format.

Open Close

Upcoming activities

Upcoming events