How Bolton Council contracts are managed
Management processes
All accepted suppliers are monitored throughout the contract period, and are subject to several performance reviews.
The supplier must ensure that the quality and performance criteria stated in the tender documents are met and that ongoing requirements of Equality, Health and Safety and Sustainability are affectively managed.
The Officer of the Council responsible for the administration of the contract will be notified by users of any instances when the suppliers performance does not meet the required levels and these will be recorded for future contract reviews (unless the incident is serious enough to require immediate action).
Examples of these are:
- Failure to deliver in accordance with the specification of the tender documents and the end user
- Poor administration of the contract, e.g. inability to invoice at the contract rates
- Inability to supply monitoring information when requested
If you wish to feed back to the Council about a particular contract contact the Procurement team - details on the rightÂ