An emergency is something which has developed suddenly and perhaps unexpectedly. It needs to be dealt with urgently and cannot be safely left until the following working day.

If you find yourself facing a sudden emergency then please telephone the following numbers in accordance with your type of emergency. Below are useful telephone numbers which apply out of office hours, at weekends and bank holidays:

Bolton Council emergencies out of hours numbers

• Careline
• Emergency housing repairs
• Emergency planning
• Homelessness
• Preparing for emergencies (government publication)
• Social Care
• Out of hours emergency general number
• Other emergency numbers

Bird Flu (Avian flu)
Information about Bird Flu

Careline

Careline provides an alarm service which connects the user to the Careline monitoring centre.

If a Careline user ever needs help, they just press either alarm and are connected directly to the Careline monitoring centre. At the centre experienced staff quickly contact a friend, neighbour or relative who can provide the help they need. If these people are not available a Careline mobile warden goes straight to the users’ home. If the very worst happens, Careline contacts the emergency services immediately.

A powerful microphone and transmitter in the telephone means that we can still hear and speak to the user even if they cannot get to the telephone.

Careline is open 24 hrs a day, 365 days a year.

Telephone: (01204) 335732 or (01204) 335733 or (01204) 335782

Emergency housing repairs

You can report repairs by phoning the repairs hotline on 01204 338200.
Between 6.00pm and 8.00am, and at weekends, this service is for emergency repairs only.

You can also phone from your local Housing Office or call into the One Stop Shop located on the Ground Floor of Bolton Town Hall.

Emergency planning

Council's responsibilities under the Civil Contingencies Act and how the council responds to major emergencies

Homelessness

If you suddenly become homeless and need some advice or accommodation go to your local police station after 6pm who will get in contact with the duty social worker.

Social Care

If you face a sudden unexpected social care emergency please call: (01204) 337777

Out of hours general number

If you need to contact the council out of hours in the event of an emergency please call: (01204) 336900.

Other emergency numbers

Greater Manchester Fire Service

Telephone: 0161 736 5866 for general enquiries. In an emergency you should dial 999.

Greater Manchester Police

Telephone: (0161) 872 5050 where police attendance is required, to report other incidents and for general enquiries. In an emergency you should dial 999.

NHS Direct

NHS Direct offer a 24 hr health information service if you wish to talk to someone. The NHS Direct nurse will be able to advise you on whether you need medical attention and, if you do, how quickly you should get help.

Telephone: 0845 4647. 

Transco

For gas emergencies and reporting leaks telephone: (0800) 111 999.

See the preparing for emergencies website for copies of the government publication which is available in various languages.

http://www.preparingforemergencies.gov.uk (opens in a new window)